Dan: "We've been over this, Phyllis. I don't want to go through a whole song and dance with you."
Phyllis: "Wait, I've been missing out on songs and dances?!"
Phyllis: "Wait, I've been missing out on songs and dances?!"
You know that thing people always say about how many spiders we eat in our sleep every year? I'm okay with that.
I know that insects are going to be crawling on me while I'm asleep, walking around and exploring. That's fine with me. I figure it's inevitable so I might as well welcome it, and them, to my bed. Hope you enjoy it as much as I do, guys!
The one thing that I ask is that everyone be cool, and don't do anything gross. Don't bite me excessively or lay eggs on me or anything. Let's all just do our best to maintain a comfortable relationship.
Guest: Very good. My final question is about a charge on my bill. $50 for "Failed CHSI Sik". What is that?
Emmanuel: I see, that means that it was supposed to be self installation (where you plug your equipment yourself) and what happens is that that didn't work out, and the tech would need to go to your house to install it instead, is it clear?
Guest: But I did exactly what Comcast told me to do over the phone, and it didn't work. It ended up being an equipment problem. Why should I pay for a problem with Comcast's equipment?
Emmanuel: I definitely understand, Dan. I apologize for any inconvenience, however, for that, you can call our hotline at 1-800-934-6489, to inquire about that, would that be fine?
Guest: What will they tell me?
Emmanuel: The reason why we have to send a technician, and what we can do about it, Dan.
Guest: I know why a technician was sent. My concern is that Comcast thinks I should have to pay for it. I pay a monthly bill, which secures my access to internet. The technician was sent to fix a problem with Comcast's equipment that was inhibiting my ability to access the internet. The technician fixed a problem that was caused by Comcast's equipment, not by me. If I had caused the problem, I'd be happy to pay for it.
Emmanuel: I definitely understand, Dan. I apologize, but that would be the policy for our failed installation and the previous rep should have told you that. I deeply apologize for that.
Guest: So the policy for YOUR failed installation is to have ME pay for it?
Emmanuel: For that concern, may I please refer you to our Hotline at 1-800-934-6489.
Guest: So if I crash my car, can I send the bill to Comcast?
Emmanuel: No, that would be inappropriate.
Guest: Yes, you are right. But how is that any more inappropriate than me paying for Comcast's failed installation of equipment?
Emmanuel: I understand, I highly suggest that you call us so that we can handle your concern, as I specialize in Transfer of service and Upgrades only, Dan.
Guest: Okay. Thanks for your help. Happy holidays!
Emmanuel: You too! I definitely understand you point there, Dan. As much as I want to waive that fee, I am limited to my restrictions.
Emmanuel: Thank you so much for your time.
Emmanuel: May I know if there is anything else that I can assist you with?
Guest: I understand. No, I think I'm good for now. Take care.